{"version":"1.0","provider_name":"Joint Academy UK","provider_url":"https:\/\/www.jointacademy.com\/gb\/en\/","author_name":"jointacademy","author_url":"https:\/\/www.jointacademy.com\/gb\/en\/author\/jointacademy\/","title":"I cannot log in \u2013 what should I do?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"t273ptKzWo\"><a href=\"https:\/\/www.jointacademy.com\/gb\/en\/faq\/i-cannot-log-in-what-should-i-do\/\">I cannot log in \u2013 what should I do?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.jointacademy.com\/gb\/en\/faq\/i-cannot-log-in-what-should-i-do\/embed\/#?secret=t273ptKzWo\" width=\"600\" height=\"338\" title=\"&#8220;I cannot log in \u2013 what should I do?&#8221; &#8212; Joint Academy UK\" data-secret=\"t273ptKzWo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.jointacademy.com\/gb\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"First, try resetting your password. Open the app, select \u201cI have an account\u201d, then \u201cForgot password\u201d and enter your email address. Use the reset link emailed to you (valid for one hour) to create and confirm a new password. If you are unable to log in after password reset, please email the team at support@jointacademy.co.uk [&hellip;]"}