{"id":1186,"date":"2025-09-24T12:21:38","date_gmt":"2025-09-24T12:21:38","guid":{"rendered":"https:\/\/jointacastage.wpengine.com\/gb\/en\/?post_type=faq&p=1186"},"modified":"2025-09-24T12:21:39","modified_gmt":"2025-09-24T12:21:39","slug":"i-cannot-log-in-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/www.jointacademy.com\/gb\/en\/faq\/i-cannot-log-in-what-should-i-do\/","title":{"rendered":"I cannot log in \u2013 what should I do?"},"content":{"rendered":"\n

First, try resetting your password.<\/p>\n\n\n\n

Open the app, select \u201cI have an account\u201d, then \u201cForgot password\u201d and enter your email address. Use the reset link emailed to you (valid for one hour) to create and confirm a new password. If you are unable to log in after password reset, please email the team at support@jointacademy.co.uk<\/a> so we are able to help you log in.<\/p>\n\n\n\n

<\/p>\n","protected":false},"parent":0,"template":"","meta":{"footnotes":""},"categories":[12],"class_list":["post-1186","faq","type-faq","status-publish","hentry","category-signing-up-and-logging-in"],"yoast_head":"\nI cannot log in \u2013 what should I do? - Joint Academy UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jointacademy.com\/gb\/en\/faq\/i-cannot-log-in-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I cannot log in \u2013 what should I do?\" \/>\n<meta property=\"og:description\" content=\"First, try resetting your password. Open the app, select \u201cI have an account\u201d, then \u201cForgot password\u201d and enter your email address. Use the reset link emailed to you (valid for one hour) to create and confirm a new password. 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