{"id":2700,"date":"2025-10-14T08:38:53","date_gmt":"2025-10-14T08:38:53","guid":{"rendered":"https:\/\/jointacastage.wpengine.com\/us\/?page_id=2700"},"modified":"2025-10-14T08:46:27","modified_gmt":"2025-10-14T08:46:27","slug":"patient-support","status":"publish","type":"page","link":"https:\/\/www.jointacademy.com\/us\/en\/contact\/patient-support\/","title":{"rendered":"Patient support"},"content":{"rendered":"<!-- Section: Text -->\n<section class=\" section-base text\" id=\"\" data-theme=\"white\">\n    \n    <div class=\" container container--md margin-top--sm margin-bottom--md \">\n        \n        \n            <div class=\"text--component text--center\" style=\"\">\n                                    <h1>Contact us<\/h1>\n                    \n                    <p>Can&#8217;t find the answer you&#8217;re looking for? Then send us a message.<\/p>\n\n        \n        \n            <\/div>\n\n        \n            <\/div>\n\n    \n    \n                <\/section>\n\n\n<!-- Section: Support form -->\n<section class=\"section section-base support-form\n\" id=\"\" data-theme=\"white\">\n    \n    <div class=\" container container--sm margin-top--none margin-bottom--xl \">\n        \n        \n        \t<form action=\"https:\/\/jointacademy.my.salesforce-sites.com\/services\/apexrest\/case\" method=\"POST\" id=\"salesforceSupportForm\" onsubmit=\"submit.disabled = true; return true;\">\n\t\t<div class=\"margin-bottom--xs\">\n\t\t\t<div class=\"grid grid--gap-sm\">\n\t\t\t\t<div class=\"col--sm-6\">\n\t\t\t\t\t<label for=\"first_name\" class=\"text--xs margin-bottom--xs\">First name<sup>*<\/sup>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<input class=\"form-control\" id=\"first_name\" maxlength=\"40\" name=\"first_name\" type=\"text\" placeholder=\"First name\" required>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col--sm-6\">\n\t\t\t\t\t<label for=\"last_name\" class=\"text--xs margin-bottom--xs\">Last name<sup>*<\/sup>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<input class=\"form-control\" id=\"last_name\" maxlength=\"80\" name=\"last_name\" type=\"text\" placeholder=\"Last name\" required>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"margin-bottom--xs\">\n\t\t\t<label for=\"email\" class=\"text--xs margin-bottom--xs\">Email<sup>*<\/sup>\n\t\t\t<\/label>\n\t\t\t<input class=\"form-control\" id=\"email\" maxlength=\"80\" name=\"email\" type=\"email\" placeholder=\"Email\" required>\n\t\t<\/div>\n\n\t\t<div class=\"margin-bottom--xs\">\n\t\t\t<label for=\"reason\" class=\"text--xs margin-bottom--xs\">I need help with:<sup>*<\/sup>\n\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<div class=\"form-select-wrapper\">\n\t\t\t\t<select class=\"form-control reasonSelect\" id=\"reason\" name=\"reason\" required data-toggles-technical-details=\"Tech and platform\">\n\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">Choose a subject<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Receipt\" label=\"Receipt\">Receipt<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Payment\" label=\"Payment\">Payment<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Insurance and coverage\" label=\"Insurance and coverage\">Insurance and coverage<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Tech and platform\" label=\"Technical issues\">Technical issues<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Closing account\" label=\"Closing account\">Closing account<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Other\" label=\"Other\">Other<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\n\t\t\t\t<i class=\"fas fa-chevron-down form-select-wrapper__icon\"><\/i>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"margin-bottom--xs messageField\">\n\t\t\t<label for=\"description\" class=\"text--xs margin-bottom--xs\">Message<sup>*<\/sup>\n\t\t\t<\/label>\n\t\t\t<textarea class=\"form-control\" name=\"description\" type=\"textarea\" required id=\"description\"><\/textarea>\n\t\t<\/div>\n\n\t\t<div class=\"technicalDetailsFields\" style=\"display: none;\">\n\t\t\t<div class=\"margin-bottom--xs\">\n\t\t\t\t<label for=\"intent\" class=\"text--xs margin-bottom--xs\">What were you trying to do when the problem occurred?<sup>*<\/sup>\n\t\t\t\t<\/label>\n\t\t\t\t<textarea class=\"form-control\" name=\"intent\" type=\"textarea\" id=\"intent\" disabled><\/textarea>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"margin-bottom--xs\">\n\t\t\t\t<label for=\"outcome\" class=\"text--xs margin-bottom--xs\">What have you tried to solve the problem?<sup>*<\/sup>\n\t\t\t\t<\/label>\n\t\t\t\t<textarea class=\"form-control\" name=\"outcome\" type=\"textarea\" id=\"outcome\" disabled><\/textarea>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"margin-bottom--xs\">\n\t\t\t\t<label for=\"device\" class=\"text--xs margin-bottom--xs\">What type of device are you using?<sup>*<\/sup>\n\t\t\t\t<\/label>\n\t\t\t\t<div class=\"form-select-wrapper\">\n\t\t\t\t\t<select class=\"form-control\" name=\"device\" disabled id=\"device\">\n\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">Choose a device<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"iOs\" label=\"iOS (iPhone)\">iOS (iPhone)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Android\" label=\"Android\">Android<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Mac\" label=\"Mac\">Mac<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"PC\" label=\"PC\">PC<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Don't know\" label=\"Don't know\">Don&#8217;t know<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t<i class=\"fas fa-chevron-down form-select-wrapper__icon\"><\/i>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t<input type=\"hidden\" name=\"recordType\" 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<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2700","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Patient support | Joint Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jointacademy.com\/us\/en\/contact\/patient-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient support\" \/>\n<meta property=\"og:url\" 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