Case study: Humana Improves Member Outcomes While Reducing Costs Utilizing Joint Academy in the Desert Pacific Region.

As a leading health insurance provider, Humana is committed to making healthcare more accessible and personalized for its members. To expand access to evidence-based treatment, Humana partnered with Joint Academy in the Desert Pacific region, offering digital first-line treatment for chronic joint and lower back pain.

Aligning Incentives for Better Care and Cost Reduction

Humana’s strategy focuses on improving patient outcomes while reducing the total cost of care. With total joint replacement surgery averaging $30,000 per procedure, preventive care—such as physical therapy—plays a crucial role in lowering healthcare costs and enhancing patient well-being.

Addressing Key Challenges in Joint and Back Pain Care

Humana identified several challenges in delivering effective care for members with chronic joint and back pain:

• Limited access to high-quality, affordable care
• Lack of follow-up data on member participation, satisfaction, and treatment outcomes
• Low engagement and adherence to traditional physical therapy programs

These barriers underscored the need for an innovative, patient-friendly solution to improve engagement and ensure members received the care they needed.

Learn More About the Solution

Discover how Humana and Joint Academy collaborated to provide members with a low-cost, low-risk at-home solution that enhances engagement and delivers better patient outcomes.